Case Studies

Building a self-service campaign portal for sales & marketing teams

By January 22, 2019 July 9th, 2019 No Comments

The client need

Ricoh UK, a market leader in office technology, IT and managed services wanted to support their sales team with better marketing materials.

How we helped

We created a bespoke portal of ready to deploy tactical and nurture campaigns, available for both marketing and sales. By developing a range of triggers, including customer response to banners, forms, specific content, page tags and social media, Ricoh now has a new digital environment that will proactively activate relevant campaigns to customers based on behaviour.

Furthermore, the portal is designed so that all campaigns activated by sales individuals contain their relevant email signature, making the campaign more personal and relevant. Campaigns activated by sales people provide notifications to that individual about the status of the campaign delivery and insights about the prospect’s engagement and interactions. With the ability to activate specific campaigns to influencers and decision-makers within a business, through the use of the portal, we are helping Ricoh to move to an account-based marketing model.

Results

The Ricoh Marketing Sales Portal has empowered both marketing and sales to be more aligned, dynamic and responsive. This has resulted in the creation of more sales leads and enquiries, all tied into Eloqua, enabling full tracking and ROI reporting.